RETURN & EXCHANGE POLICY

Last Updated: [01/01/2026]

---

INTRODUCTION

At PRUDENTIAL ECOMMERCE INC, your satisfaction with our footwear and apparel is our top priority. We understand that sometimes a product may not meet your expectations, or you may need a different size or style. This Return & Exchange Policy outlines our guidelines to ensure a smooth and fair process for all customers.

Company: PRUDENTIAL ECOMMERCE INC
Email: contact@prudentialdent.com
Address: 9141 90TH ST, WOODHAVEN, NY 11421, United States

---

1. RETURN WINDOW

We encourage you to inspect your items promptly upon delivery to ensure they meet your expectations.

---

2. ELIGIBILITY CRITERIA

2.1 Items Eligible for Return

To be eligible for a return, items must meet the following criteria:

2.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

2.3 Footwear-Specific Conditions

For footwear returns, please note:

• Shoes must be returned in their original box

• Do not use the shoebox as the outer shipping box (this damages the box and may void the return)

• Shoes should be tried on indoors only; no signs of wear on soles

• Original tissue paper and stuffing should be included

---

3. RETURN PROCESS

Step 1: Initiate Your Return

To begin the return process, please contact us at contact@prudentialdent.com with the following information:

• Your order number

• The item(s) you wish to return

• The reason for return (e.g., wrong size, changed mind, defective, etc.)

• Photos (if applicable for defective or damaged items)

Step 2: Receive Return Authorization

Our customer service team will respond within 24–48 hours with:

• A Return Merchandise Authorization (RMA) number

• Detailed return instructions

• The return shipping address (if customer-paid)

• A pre-paid return label (if return is due to our error)

Important: Returns without an RMA number may be refused or significantly delayed.

Step 3: Prepare Your Package

Please package your items securely:

1. Fold apparel neatly or place in a protective bag

2. Place shoes in their original box, then inside a protective outer box

3. Include all original tags, accessories, and packaging materials

4. Write the RMA number clearly on the outside of the package

5. Remove or cover old shipping labels

Step 4: Ship Your Return

• Use the provided pre-paid label (if applicable) or your own shipping method

• We recommend using a trackable shipping service and purchasing shipping insurance

• Keep your proof of postage and tracking number until your return is processed

Step 5: Confirmation and Refund

Once we receive and inspect your return, we will:

1. Send you an email confirming receipt

2. Inspect the items within 2–3 business days

3. Notify you of approval or rejection

4. Process your refund or exchange

---

4. RETURN SHIPPING COSTS

4.1 Who Pays for Return Shipping?

4.2 Return Shipping Recommendations

If you are responsible for return shipping costs:

• Use a trackable shipping method (UPS, FedEx, USPS with tracking)

• Consider purchasing shipping insurance for valuable items

• Keep your receipt and tracking number until your refund is processed

• We are not responsible for items lost in transit during customer-paid returns

4.3 Original Shipping Charges

• Original shipping charges are non-refundable unless the return is due to our error

• Free shipping promotions: If you received free shipping and return part of your order, the original shipping cost may be deducted from your refund

---

5. REFUNDS

5.1 Refund Timeline

Total estimated time from when you ship your return to when funds appear in your account: 10–20 business days.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

5.3 Refund Amount

The refund amount will include:

• The purchase price of the returned item(s)

• Applicable taxes

• Less any shipping charges (if return is customer-initiated)

• Less any restocking fee (if applicable – see Section 5.4)

5.4 Restocking Fee

For most returns, there is no restocking fee. However, a 15% restocking fee may apply to:

• Returns received without original packaging

• Items returned with damaged packaging

• Large volume returns

• Returns received after the 30-day window

5.5 Partial Refunds

Partial refunds may be granted for:

• Items returned with missing accessories or components

• Items showing obvious signs of wear

• Items returned without original packaging

• Any reason that devalues the item from its original condition

5.6 Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account or payment method again

2. Contact your credit card company or bank (processing times vary)

3. Check with your PayPal account if applicable

4. If you’ve done all of the above and still have not received your refund, please contact us at contact@prudentialdent.com

---

6. EXCHANGES

6.1 Exchange Process

We offer exchanges for:

• Different size (e.g., size 8 to size 9)

• Different color (same style, different color)

• Different style (subject to availability)

To request an exchange:

1. Contact us at contact@prudentialdent.com with your order number and exchange request

2. Specify the desired size, color, or style

3. We will check availability and provide instructions

4. Return the original item (customer pays return shipping)

5. Once we receive and inspect the original item, we will ship the exchange item

6.2 Exchange Shipping

6.3 Price Differences

• If the exchange item costs more, we will charge you the difference

• If the exchange item costs less, we will refund the difference

• Price adjustments are not available for exchange items that go on sale after purchase

6.4 Availability

Exchanges are subject to product availability. If the desired replacement item is not available, we will process a refund instead and notify you.

---

7. DEFECTIVE OR DAMAGED PRODUCTS

7.1 Reporting Defects

If you receive a defective or damaged product, please contact us immediately at contact@prudentialdent.com with:

• Your order number

• A description of the defect or damage

• Clear photos showing the issue (multiple angles if helpful)

• Photos of the outer packaging showing any damage

7.2 Timeframe for Reporting

7.3 Resolution Options

For verified defective or damaged items, we offer:

---

8. SIZE EXCHANGES FOR FOOTWEAR AND APPAREL

8.1 Footwear Size Exchanges

Finding the perfect fit can be challenging when shopping online. For footwear:

• We encourage you to use our Size Guide

• Read product descriptions for fit notes (e.g., “runs true to size,” “runs small”)

• Consider ordering multiple sizes and returning the ones that don’t fit

• Shoes must be tried on indoors on clean surfaces only

8.2 Apparel Size Exchanges

For clothing items:

• Refer to our Size Guide for measurements

• Check the fabric content (some materials have more stretch)

• Consider your preferred fit (relaxed, fitted, oversized)

• Items must be tried on without removing tags and over your own clothing

---

9. FINAL SALE ITEMS

Items marked as “Final Sale” cannot be returned or exchanged unless defective. These items include:

• Clearance merchandise

• Holiday-themed items

• Limited edition collections

• Items marked with discount codes over 40% off

• “As Is” or “Sample Sale” items

Please check the product page carefully before purchasing final sale items.

---

10. INTERNATIONAL RETURNS

10.1 International Return Process

For customers outside the United States:

1. Contact us at contact@prudentialdent.com for return authorization

2. You are responsible for return shipping costs to our U.S. address

3. We recommend using an international courier with tracking

4. You are responsible for all customs fees, duties, and taxes associated with the return

10.2 International Return Considerations

• International return shipping can be expensive; we recommend reviewing size guides carefully before purchasing

• Original customs duties and taxes are non-refundable

• Refunds for international returns are processed in USD and may be subject to currency exchange rates

• Processing times for international returns may be longer due to customs clearance

---

11. GIFT RETURNS

11.1 Returns for Gifts Purchased by Someone Else

If you received a PRUDENTIAL ECOMMERCE INC item as a gift:

• Contact us with the gift order number (if available) or the gift recipient’s name and email

• We will issue store credit for the value of the returned item

• Store credit will be issued to the gift recipient

• The original purchaser will not be notified of the return

11.2 Returns for Gifts Purchased by You

If you purchased an item as a gift and the recipient needs to return it:

• The recipient can follow our standard return process

• Refunds will be issued to the original purchaser’s payment method

• Alternatively, we can issue store credit to the gift recipient

---

12. HOLIDAY RETURN EXTENSION

During the holiday season, we offer an extended return window:

This extended window applies to items purchased as gifts and regular purchases. All other return conditions (condition, tags, packaging) still apply.

---

13. HOW TO AVOID RETURN ISSUES

To ensure a smooth return experience:

---

14. RETURN FRAUD PREVENTION

PRUDENTIAL ECOMMERCE INC reserves the right to refuse service, terminate accounts, and/or deny returns to any customer who:

• Frequently returns items showing signs of wear

• Returns items not originally purchased from our store

• Provides false information about return reasons

• Abuses our return policy through excessive returns

• Claims items not received when tracking shows delivery

We utilize fraud detection software and may flag accounts for review.

---

15. CONTACT US

If you have any questions about our Return & Exchange Policy or need assistance with a return or exchange, please contact us:

Email: contact@prudentialdent.com
Company: PRUDENTIAL ECOMMERCE INC
Address: 9141 90TH ST, WOODHAVEN, NY 11421, United States

For Return Inquiries, Please Include:

• Your order number

• The item(s) you wish to return

• The reason for return

• Your preferred resolution (refund or exchange)

We aim to respond to all return inquiries within 24–48 hours.

---

16. POLICY UPDATES

We may update this Return & Exchange Policy from time to time to reflect changes in our practices or regulatory requirements. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we handle returns and exchanges.

---

RETURN CHECKLIST

Before shipping your return, verify:

---

SUMMARY

---

Thank you for choosing PRUDENTIAL ECOMMERCE INC for your footwear and apparel needs. We value your business and are committed to ensuring your satisfaction with every purchase.