SHIPPING & DELIVERY POLICY

Last Updated: [01/01/2026]

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INTRODUCTION

At PRUDENTIAL ECOMMERCE INC, we are committed to delivering your footwear and apparel orders safely, efficiently, and on time. This Shipping & Delivery Policy explains our shipping methods, processing times, delivery estimates, and related information to ensure you have a clear understanding of how your orders will be handled.

Company: PRUDENTIAL ECOMMERCE INC
Email: contact@prudentialdent.com
Address: 9141 90TH ST, WOODHAVEN, NY 11421, United States

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1. SHIPPING DESTINATIONS

1.1 Domestic Shipping (United States)

We ship to all 50 U.S. states, including Alaska and Hawaii. Some restrictions may apply to PO boxes and military APO/FPO addresses.

1.2 International Shipping

Yes! PRUDENTIAL ECOMMERCE INC offers worldwide shipping to customers across the globe. No matter where you’re located, we’ll do our best to deliver our stylish footwear and apparel right to your doorstep.

Please note that international shipping destinations may be subject to additional customs clearance procedures, which can affect delivery times.

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2. ORDER PROCESSING TIME

Processing includes:

• Order verification and fraud check

• Payment authorization

• Product picking and quality inspection

• Secure packaging

• Label generation and carrier handoff

You will receive a confirmation email once your order has been processed and another notification when your order has shipped.

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3. SHIPPING METHODS AND DELIVERY ESTIMATES

3.1 Domestic Shipping (United States)

3.2 International Shipping

Important Notes:

• Delivery estimates are from the ship date, not the order date

• Business days exclude weekends and public holidays

• International deliveries may experience delays due to customs clearance

• Remote areas may require additional transit time

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4. SHIPPING CARRIERS

We partner with trusted shipping carriers to ensure your footwear and apparel arrive safely:

We reserve the right to select the most appropriate carrier for your order based on destination, package weight, and shipping method selected.

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5. SHIPPING COSTS

Shipping charges are calculated based on:

• Destination: Domestic or international location

• Package Weight and Dimensions: Heavier or larger items may incur higher shipping costs

• Shipping Method Selected: Standard, expedited, or express

• Order Value: Promotional free shipping offers may apply

You can view exact shipping charges at checkout before completing your purchase. We do not profit from shipping costs; rates reflect what our carriers charge us.

Free Shipping Promotions:

From time to time, we may offer free standard shipping promotions on orders that meet minimum purchase requirements. Free shipping offers will be clearly communicated on our website and apply to standard shipping only unless otherwise specified.

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6. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing:

• Your tracking number(s)

• A link to the carrier’s tracking portal

• Estimated delivery date

Tracking Information:

Tracking numbers typically become active within 24–48 hours after receiving your shipping confirmation. If your tracking information hasn’t updated after 48 hours, please contact us at contact@prudentialdent.com.

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7. INTERNATIONAL SHIPPING – CUSTOMS, DUTIES, AND TAXES

7.1 Customs Clearance

All international shipments are subject to customs clearance procedures in the destination country. Customs authorities may require additional documentation or inspection, which can cause delays beyond our control.

7.2 Duties and Taxes

PRUDENTIAL ECOMMERCE INC is not responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the sole responsibility of the customer.

Important Information:

• Customs policies vary widely by country; we recommend contacting your local customs office for specific information

• Duties and taxes are calculated based on the order value, product classification, and destination country regulations

• These fees are collected by the carrier upon delivery in most cases

• Failure to pay customs fees may result in package abandonment, forfeiture, or return to sender

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8. SHIPPING RESTRICTIONS

Certain items may be subject to shipping restrictions due to carrier policies or regulations:

If your order contains items with shipping restrictions, we will contact you to discuss alternatives.

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9. ADDRESS ACCURACY

You are responsible for providing accurate and complete shipping information at checkout. Please double-check your shipping address before submitting your order.

If you realize you’ve entered an incorrect address:

1. Contact us immediately at contact@prudentialdent.com

2. Provide your order number and the correct address

3. We will do our best to update the address before the order ships

Important:

• Once an order has been processed or shipped, we cannot change the shipping address

• PRUDENTIAL ECOMMERCE INC is not responsible for packages delivered to incorrect addresses provided by the customer

• If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs

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10. DELIVERY ISSUES

10.1 Late Deliveries

While we make every effort to ensure timely delivery, PRUDENTIAL ECOMMERCE INC is not responsible for delays caused by:

• Weather conditions or natural disasters

• Carrier operational issues

• Customs clearance delays

• Incorrect address provided by customer

• Unforeseen circumstances beyond our control

If your order is significantly delayed beyond the estimated delivery window, please contact us, and we will investigate with the carrier.

10.2 Lost or Stolen Packages

PRUDENTIAL ECOMMERCE INC is not liable for lost or stolen packages confirmed as delivered to the address provided.

If your tracking information shows “Delivered” but you have not received your package:

1. Check with household members, neighbors, or building management

2. Look around your property, including porches, mailrooms, or delivery lockers

3. Verify the shipping address on your order confirmation

4. Contact the carrier directly with your tracking number

5. If you still cannot locate your package, contact us at contact@prudentialdent.com for assistance

We will work with you and the carrier to resolve the situation, but we cannot guarantee refunds or replacements for packages confirmed delivered.

10.3 Damaged Packages

If your order arrives damaged, please contact us immediately at contact@prudentialdent.com with:

• Your order number

• Photos of the damaged product(s)

• Photos of the outer packaging showing any damage

• A description of the damage

We will work with you to resolve the issue promptly through replacement or refund.

10.4 Missing Items

If your order arrives missing items, please contact us within 48 hours of delivery at contact@prudentialdent.com with your order number and a list of missing items. We will investigate and arrange for the missing items to be shipped or issue a refund.

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11. PACKAGE FORWARDING AND FREIGHT FORWARDERS

If you use a package forwarding service or freight forwarder, please note:

• We are not responsible for packages after they are delivered to the forwarding address

• Forwarding services may repackage or consolidate shipments, which can affect product condition

• We cannot assist with claims for packages once they leave the forwarding facility

• Customs and duties are handled by the forwarding service, not by us

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12. RETURNS DUE TO NON-DELIVERY

If a package is returned to us as undeliverable due to:

• Incorrect address provided by customer

• Multiple failed delivery attempts

• Refusal to accept delivery

• Failure to pay customs duties

We will contact you to arrange reshipment. Reshipment costs are the responsibility of the customer. If you prefer a refund instead of reshipment, the cost of the product will be refunded, but original shipping charges and return shipping costs will be deducted.

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13. HOLIDAY SHIPPING SCHEDULE

During peak holiday seasons (Black Friday, Cyber Monday, Christmas, etc.), please allow additional processing and delivery time. We recommend placing orders early to ensure delivery by specific dates.

These dates are estimates and not guarantees. PRUDENTIAL ECOMMERCE INC cannot guarantee delivery by specific dates.

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14. SHIPPING CONFIRMATION AND COMMUNICATIONS

We will keep you informed throughout the shipping process:

Please ensure your email address is correct at checkout to receive these communications.

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15. CONTACT US

If you have any questions about our Shipping & Delivery Policy or need assistance with an existing order, please contact us:

Email: contact@prudentialdent.com
Company: PRUDENTIAL ECOMMERCE INC
Address: 9141 90TH ST, WOODHAVEN, NY 11421, United States

For Shipping Inquiries, Please Include:

• Your order number

• A description of the issue

• Tracking number (if applicable)

We aim to respond to all shipping inquiries within 24–48 hours.

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16. POLICY UPDATES

We may update this Shipping & Delivery Policy from time to time to reflect changes in our practices, carrier options, or regulatory requirements. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we handle shipping and delivery.

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SUMMARY

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Thank you for choosing PRUDENTIAL ECOMMERCE INC for your footwear and apparel needs. We appreciate your business and look forward to delivering stylish fashion to your doorstep.